Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

Please send email at sav@nosweateurope.com for a return autorization.

To be eligible for a return, your item must be unopened and not damage, in the same condition that you received it. It must also be in the original packaging with all labels still attached..

Additional non-returnable items:

• Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sav@nosweateurope.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of delivery shipping will be deducted from your refund.

Customers are responsible for return shippind and cost. We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. It is your responsability.

Delivery – Delay or Non-Delivery

Orders are shipped using the delivery method and to the address provided by the customer at the time the order is placed.

Any delivery times indicated on our website are provided for information purposes only and constitute estimates, unless otherwise expressly stated. Once an order has been dispatched, delivery is carried out by the relevant carrier, postal service, or local delivery partner in the destination country. Delivery times may therefore be affected by circumstances beyond NoSweat Europe’s reasonable control, including transportation conditions, customs or import procedures, operational delays, processing times in the destination country, strikes, or other circumstances affecting the carrier or local delivery services.

In the event of a significant delivery delay or where tracking information has not been updated for an extended period, the customer may contact NoSweat Europe. We may, where appropriate, contact the carrier and initiate the necessary procedures or an investigation in order to obtain information regarding the location and status of the shipment.

Where an investigation or claim has been opened with the carrier, NoSweat Europe may reasonably await the carrier’s response, findings, or confirmation before determining the appropriate course of action, subject always to any mandatory rights and remedies available to the customer under applicable law.

A parcel that continues to be shown by the carrier as being in transit, or for which tracking information has temporarily ceased to update, shall not, by itself, be deemed to constitute confirmation that the parcel has been lost or definitively not delivered.

Where the carrier confirms that a parcel has been lost, or where the non-delivery of the parcel is otherwise established, NoSweat Europe will review the circumstances and provide an appropriate remedy in accordance with applicable law and these General Terms and Conditions.

Customers are requested to provide any information reasonably necessary to assist NoSweat Europe in investigating a delayed or non-delivered shipment and, where applicable, to cooperate with any procedures required by the carrier.

This procedure applies exclusively to orders or parcels that have not been delivered to the customer. It is separate from the procedure applicable to the return of a product that has actually been received, as set out in our Returns and Refund Policy.

Accordingly, the conditions applicable to returns of products that have been received — including requirements concerning the condition, packaging, or eligibility of the returned product, as well as any applicable return shipping or delivery costs — do not automatically apply to cases involving a parcel that has not been delivered.

Nothing in this section shall exclude, limit, or otherwise affect any rights or remedies granted to the customer by mandatory provisions of applicable law.

Need help?

Contact us at sav@nosweateurope.com for questions related to refunds and returns.